I've always thought that customers were the most important part of any business.
After all, without customers, you don't have a business, right ?
Well, apparently, the new "e-commerce" mentality has changed things a bit. Impersonal modes
of communication have desensitized businesses in their dealings with the people that
write the checks that make up their very payroll checks.
I guess I've been around long enough(ok, maybe I am old enough) to remember when that
wasn't the way business was conducted, and I'm taking my own personal stand on the issue.
I'm sure the "suits" from their front offices are going to give me a hassle about using their
logos on this page. When they do, be assured, that'll have been more attention they've paid
to me than during the conduct of any of our business transactions. Also be assured that no
amount of "after-the-fact" pampering or enticement is going to get their names and faces
off this page. I'm doing no business with them whatsoever. Period.
One little guy can't make a difference ? Maybe one little webpage can.
The following are my nominations for the Business Conduct Hall of Shame.
Digi-Key, Inc.
They're the biggest, and maybe that inflates their ego a bit sometimes. While I've had good
experiences with Digi-Key in the past, the most recent exchange left a bad taste in my mouth.
I hung up during placing my order when, after questioning a 50% increase on the published
price of some power supply capacitors, their clerk actually told me to "go somewhere else if
I could find them any cheaper".
I did. I called Mouser (and saved a bundle, too).
... And the Ugly
Marshall Industries, Inc.
These are just about the most myopic, rudest, paper-pushing bunch of digidroids I have
ever had the displeasure of doing business with. If it isn't
bad enough that Atmel has given them direct access by placing them on their homepage
as a preferred supplier, these teledrones go the extra mile to insure you'll get the least
amount of benefit from your hard earned dollars. Minimum buys that escalate
costs into the hundreds per order, scrimping on honoring sample requests,
and just downright insulting email exchanges are, apparently, their preferred mode of doing
business on the web. I can't, in any amount of clear conscience, recommend them to
anyone needing parts, of any kind.
Marshall doesn't seem to think that placing this on my webpage is going to do them
any damage.
I invite you to join me in making www.marshall.com a world-wide cobweb.